Diagnostic Tools for Support Professionals

This course is designed for 3rd-level support persons. It provides an in-depth look into how the windows operating system works, how to navigate around databases, key network infrastructure, and how core components such as TCP/IP, RPC, COM/DCOM work. COM apartments and message queues are laid out and analyzed in detail. Over 12 mainstream diagnostic tools are applied, taught, and used through hand-on labs that bring all the information to-gether.

Length is 253 color pages

Figures - 153

32 Hands-on Labs to help you learn the material and tools.

Course Objectives:

• Learn the core fundamentals of the windows operating system in-cluding:
  • Process and thread structure, relationships, scheduling
  • Windows memory management and architecture including private bytes, working set, virtual memory, and virtual ad-dressing model
  • Windows messaging and analysis
  • Structured Exception Handling (SEH)
• Learn the core fundamentals of networks including:
  • Network hardware such as routers, switches, hubs
  • Network types and architecture
• Learn the core fundamentals of databases including:
  • Database architecture
  • SQL basics
  • Database objects
• Learn the core fundamentals of protocols and frameworks such as:
  • .NET Framework
  • .NET Remoting
  • WCF
  • TCP/IP
  • RPC
  • COM & DCOM

We simulate problems and use tools to extract data, analyze data, and point to the problem.

Diagnostic Tools: 
 

• Tasklist
   
• Perfmon
   
• Filemon & Regmon
   
• Process Monitor and Process Explorer
   
• TcpView
   
• Userdump and AdPlus
   
• Windbg
   
• Wireshark
   
• Spy++
   
• DbgView
   
• Depends
   

Follow the link below to view table of contents and sample pages.