Basic Troubleshooting

Also known as "triaging windows". This course is designed for 1st and 2nd level support persons. It teaches them how to step through key components of the system such as CPU, Memory, Networks, and Disk in order to “triage” a system failure and figure out the correct data to gather. It shows the proper way to create a working timeline of the failure and plot events against it along with key data that is gathered. Participants will master tools like perfmon, taskmgr, tracert, ping, and netstat.

Course Objectives:

• Benefits of Structured Troubleshooting vs. Guessing
• Learn how Windows schedules threads to execute and profile ex-actly why a system is “slow”.
• Understand windows memory management and see how to analyze the different sections by processes and kernel
• Learn basic network I/O diagnostics to determine wireless or wired connectivity, firewall affects, and how to use tracert, ping, netstat, and perfmon.
• How to generate a memory dump to analyze process hangs

Diagnostic Tools for Support Professionals

This course is designed for 3rd-level support persons. It provides an in-depth look into how the windows operating system works, how to navigate around databases, key network infrastructure, and how core components such as TCP/IP, RPC, COM/DCOM work. COM apartments and message queues are laid out and analyzed in detail. Over 12 mainstream diagnostic tools are applied, taught, and used through hand-on labs that bring all the information to-gether.

Length is 253 color pages

Figures - 153

32 Hands-on Labs to help you learn the material and tools.

Course Objectives:

• Learn the core fundamentals of the windows operating system in-cluding:
  • Process and thread structure, relationships, scheduling
  • Windows memory management and architecture including private bytes, working set, virtual memory, and virtual ad-dressing model
  • Windows messaging and analysis
  • Structured Exception Handling (SEH)
• Learn the core fundamentals of networks including:
  • Network hardware such as routers, switches, hubs
  • Network types and architecture
• Learn the core fundamentals of databases including:
  • Database architecture
  • SQL basics
  • Database objects
• Learn the core fundamentals of protocols and frameworks such as:
  • .NET Framework
  • .NET Remoting
  • WCF
  • TCP/IP
  • RPC
  • COM & DCOM

We simulate problems and use tools to extract data, analyze data, and point to the problem.

Diagnostic Tools: 
 

• Tasklist
   
• Perfmon
   
• Filemon & Regmon
   
• Process Monitor and Process Explorer
   
• TcpView
   
• Userdump and AdPlus
   
• Windbg
   
• Wireshark
   
• Spy++
   
• DbgView
   
• Depends
   

Follow the link below to view table of contents and sample pages.