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| We guarantee satisfaction with all of the products we sell, and do our best to ensure you're getting products you'll like and need.
If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order (except downloadable PDFs). The item(s) must be in a new condition, including original packaging and paperwork.
Orders returned in a new, ready-to-sell condition will receive a full and prompt refund. |
**Forensic IT, Inc. does not accept returns of used items, returns of products noted in the description as non-returnable, or items returned more than 30 days after delivery.
**Forensic IT, Inc. does not accept returns of PDFs or other electronic media.
**International orders may not be returned or exchanged. In the event a product is damaged, we will send a replacement after receiving proof of damage. |
Shipping Policy
Forensic IT, Inc. offers a variety of express shipping options upon checkout including downloadable PDFs. Shipping times depend on the type of shipping option chosen. We will notify you if a product will take longer to ship than anticipated.
Forensic IT, Inc. does not ship items on weekends (Saturday and Sunday) or on holidays (holidays include New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas). Items purchased during holiday seasons may take 1-2 days longer than usual.
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Return Policy
If you've decided to return an item to us, you'll need a Return Authorization (RA) number. All returns require an RA number in order for us to accept shipment of your item(s).
To get this number, contact our Customer Service Department at 877-483-3284. If you leave a message and include order number and a phone number or an email address we will contact you within 1-2 business days. The Customer Service Representative contacting you will have further instructions for your easy return.
Currently, Forensic IT, Inc. does not automatically generate RAs online.
Shipments without prior authorization, without a valid RA number clearly posted on the outside of the box, or returned in not new condition will only be accepted at our discretion. Forensic IT, Inc. is not responsible for items returned without traceable markings (customer's name, address and RA number) on or in the box. |
Credits
All returned item(s) will be examined upon arrival at our warehouse. After we accept your return, the credit card originally used to place your order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs. You will be sent an email confirming receipt of your return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
**If a product is not in new condition (including original packaging and paperwork) or does not meet the return conditions, we may be unable to issue you a credit or exchange for a replacement, and the item may be shipped back to you. |
Changes to Orders and Cancellations
In the event your order needs to be altered or cancelled please call our Customer Service department at 877-483-3284. We will do all we can to accommodate your request prior to shipping. In the event the product has shipped there may be additional fees associated with the change or cancellation. |
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