Simple Start

Essentials

Plus

Price per month

Basic Bundle: $34.75/month
5 users
FREE 30 day Trial
Essential Bundle: $38.85/month
5 users
FREE 30 day Trial
Plus Bundle: $42.75/month
5 users
FREE 30 day Trial
Cost per Additional User $4.95/month
$5.95/month
$6.95/month
Create Problem, Event, and Task Tickets

Track your work by different ticket types, adding your analysis, next steps, resolution, and time spent on tickets. Link to customer, contract, location, area, equipment, and activity.

Multi-role user configuration

Assign users to Admin, Standard, or View-Only roles.

Number of Tickets 25 per month 100 per month unlimited

Create as many tickets as you want, as frequently as you want, and to as many customers as you want.

Number of Customers 2 5 unlimited

Add customers to your account.

Number of Locations per customer 2 10 unlimited

Track tickets by customer location and specific areas. Configure unlimited locations and areas for each location.

Number of areas per location 2 10 unlimited

Tickets can show which equipment types or specific equipment are affected by the incident. This lets you track downtime and support incidents to the actual equipment.

Number of Equipment configurations per Area 5 10 unlimited

Tickets can show which equipment types or specific equipment are affected by the incident. This lets you track downtime and support incidents to the actual equipment.

Contract Management, Costs of Support

Track contract costs for your customer and see the actual cost of support.

Track Downtime minutes and Costs

Tickets can have downtime minutes added which will calculate by area or equipment. You can attach a cost to each user to show how much each support incident actual costs.

Create unlimited support Teams

Organize your users by teams for ticket assignment and queuing.

Allow customers to request tickets

Customers can place tickets in your support queue.

Multi-team ticket queuing

Ticket queues exist for user and teams.

Track root-cause resolutions

Mark tickets as "root cause identified" to help distinguish between incident recovery and incident resolution.

Ticket search and history

Look up tickets by numerous fields and values. View full ticket history for changes, updates, etc.

Dashboard for user/team/company metrics

First glance dashboard provides visual gauges to help see overall support metrics

Insights for basic data analytics

Examine ticket types, status, and other metrics by customer for different time ranges.

Track KPIs (Key Performance Indicators)

Track and monitor metrics that are contractual KPIs to show an easy view of how your support contract is being managed.

Auto-email customer ticket updates

Every time a ticket is created or updated, customers are notified of change via email.

Access from your phone or tablet

Our site is mobile responsive and adjusts to most mobile devices and tablets.

Secure communications and data storage

Your data is safe as we use secure encrypted communications for all data transmission.

Administrative console to manage account

Access your administrative console to manage your account, setup teams, users, etc.

Change Management (Approve/Deny Change)

Give your customers control of changes by allowing them to approve/deny changes to there system. All communication is email based. There can be numerous Approvers and Notifications.

Change Management Configuration

Configure approval and notification emails by customer, location, or area.

Ticket Attachments 5 MB limit per ticket
1 year storage
15 MB limit per ticket
5 year storage
25 MB limit per ticket
10 year storage

Tickets can have multiple attachments of any type. This is a good place to store data files, pictures of failures, email texts, or other documents related to the incident.

Product Maintenance and Feature Enhancements Automatic Automatic Automatic

Since our system is cloud based, all features and enhancements within your contract scope are automatic.

Product Support Email Support
3 bus. day reply
M-F 9-5 CST
Phone or Email Support
1 bus. day reply
M-F 9-4 CST Phone
Phone or Email Support
1 bus. day reply
24x7x365 Phone

We're here to help. We offer top of the line product support by phone and/or email.

Yearly Purchase discount 5% 10% 15%

Consider purchasing yearly to save money.

Buy Now Or
FREE 30 day Trial
Buy Now Or
FREE 30 day Trial
Buy Now Or
FREE 30 day Trial